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(410) 324-7155
6318 Falls Road, Baltimore, MD 21209
Mon - Fri: 8:00 AM - 5:00 PM

Baltimore County Auto Repair

427 reviews
5

I took my car to Paul's Automotive on a referral from another mechanic. They provided the best estimate I have ever received. It was very detailed and included pictures of everything that needed repair. The estimate was reasonable considering all the work that needed to be done. Thanks very much Paul for taking care of me and my car!

Thank you for choosing Paul's Automotive, Robert, and for taking the time to write such a great review! We pride ourselves on providing detailed and transparent estimates to ensure our customers know exactly what to expect. It's fantastic to hear that you found our estimate to be reasonable, and we're glad we could take care of both you and your car. If there's anything else we can do for you in the future, please don't hesitate to reach out.

- Baltimore Location
5

Paul, Although the outcome of your analyisis of my 12 year old Escape was that I bought a new car and that you did not do any work on the Escape, your thorough assessment made the decision to do so easy. I'll be back with confidence.

Thank you, Eileen! It's great to hear that although we didn't work on your car, our analysis helped guide your decision. We're here whenever you need us!

- Baltimore Location
5

Paul's Automotive has always impressed me with their quality of service, timeliness and honesty. I've always received a call with what needs to be done, with the price and time it will take, AND what can wait. Their bill always seemed more than fair - and cheaper than most. Reliable and honest! Highly recommend by a Merc owner!

Thank you Kim for the glowing 5-star review! We're thrilled to hear that you're always impressed with the quality of service, timeliness, and honesty at Paul's Automotive. Our team takes pride in providing transparent recommendations and fair pricing. We appreciate your recommendation and look forward to serving you and your Merc in the future!

- Baltimore Location
5

Paul is an amazing man: he is highly intellligent yet sensible and both wise and humble at the same time. He and his technicians can fix anything. Their prices are fair. It is a pleasure to have him work on the cars we own.

Thank you so much Jill!

- Baltimore Location
5

I felt very welcome as a new customer. I had many concerns about my vehicle. Paul provided me with several options for repairs, with no pressure to perform any of the recommended services. My husband and I are very pleased with the work that was done, and the price of the services. Paul worked with us on some scheduling issues, and was very flexible and accommodating. This is a truly professional shop.

Thank you for the glowing review! We're thrilled to hear that our service exceeded your expectations. Our team takes pride in providing transparent and top-notch service to all of our customers. We'll be sure to pass along your kind words to Paul. Thank you again for choosing us, and we look forward to serving you again in the future!

- Baltimore Location
4

Paul and his crew did a thorough job, and pointed out future maintenance needs to my car - its amazing what they catch. They have implemented a really cool app that sends you an assessment chart of major systems on your car. Bad news is I am going to need a new radiator in a few months. GOOD NEWS is that I wont be on a trip and have a break down I didn't see coming! Thanks you guys!

Thanks for the 4-star review, Mark! We're glad you appreciate our thoroughness and our new assessment app. It's great to hear that we helped you avoid an unexpected breakdown. We look forward to serving you again soon!

- Baltimore Location
5

I've had my cars serviced at Paul's automotive for for years. I have found everyone at the shop to be professional; the work reliable; and the staff to be friendly and helpful. I have recommended friends to Paul's and will continue to do so.

Thanks for being a loyal customer, Cerrill! We appreciate your kind words about our team and the excellent service you've received over the years. It's always a pleasure to help with your car and we look forward to serving you again in the future.

- Baltimore Location
5

Always a pleasure - on time and in constant contact

Thank you for the rave review, Kim! We aim to make the entire process effortless for our clients. Looking forward to serving you again soon!

- Baltimore Location
5

I wouldn't take my '13 Toyota Prius V anywhere else. I trust Paul implicitly to correctly diagnose problems and fix only what is needed. He even recently called a Toyota dealership to check and see if a certain repair was still under warranty for my car. (Another shop would've probably tried to charge me for the repair.) I trust him to keep my car healthy for the next 10 years!

Thank you for trusting us with your Toyota Prius V, Ellen! We appreciate your kind words and continued loyalty. Rest assured that we'll always provide honest and reliable service, ensuring the longevity of your car. Here's to another 10 years of keeping your vehicle in top shape!

- Baltimore Location
5

Excellent service. Done on time with good feed back about what was and was not needed..

Thank you for the kind words, Robert! We're glad to hear that you had a great experience with us. Providing excellent service and clear feedback is always our top priority. If you have any further questions or need future assistance, please don't hesitate to reach out.

- Baltimore Location
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