Baltimore Location
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(410) 825-2224
Mon - Fri: 8:00 AM - 5:00 PM
Paul's Automotive - York Road
Call Us Today:
(410) 527-0222
Mon - Fri: 8:00 AM - 5:00 PM

Baltimore & Cockeysville Auto Repair

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1

This place is a scam. Left the shop with the vehicle after they said it was good and 1hr later the vehicle breaks down. Call to inform them the vehicle just brokedown after leaving their shop and they state oh they might have missed something. They misdiagnosed the vehicle after we repeatedly told them that was not the cause, and unfortunately I entrusted them and their knowledge that the vehicle was good for the road. They stated to have the vehicle brought back to them (still had to pay tow out of pocket). They charged my warranty then told us it was not covered by my warranty and charged us. They got paid by both us and the warranty company. After several days of trying to get in contact with them, I reach out to the warranty to find out that the car shop has been paid by both of us and yet the vehicle has not been repaired. I'm a nursing student, working full time, and I entrusted these people, and got taken advantage of. Please please please be careful and choose another location.

While constructive criticism is welcomed and encouraged, it is unacceptable to provide false accusations with little to no context and/or proof. On 02/27/23, this customer brought their vehicle in for an oil change and reported a "sluggish hesitation". The vehicle's Check Engine light was also on. As per the customer's statement, prior to starting any diagnostics we contacted their warranty provider who instructed us that all diagnostic costs had to first be approved by the customer. Per their warranty policy, if the repairs were covered the warranty provider would pay the diagnostic fees. This was clearly explained to the customer, and they agreed to proceed. As part of our normal diagnostics, we checked the health of the electrical system and tested the charging system. The vehicle's battery failed the electrical test. Check Engine light diagnostics reported an issue in the vehicle's fuel injection management system as well as a cylinder misfire (codes P0101 and P0304). Further diagnostics attributed both Check Engine issues to a bad PCV valve hose. The warranty provider was informed of the results of the diagnostics. Unfortunately, the warranty provider decided to not cover the diagnostic and repair costs of the battery and PCV valve hose because these are "wear and tear" items. This resulted in the customer being responsible for the repair and diagnostic fees. The customer paid the diagnostic fees and declined the repairs. We clearly expressed to the customer that it was not wise to drive their vehicle until the items had been repaired. Unfortunately, the customer went against our recommendations and drove their vehicle 60 miles away to Bethesda, MD. In the following days, the customer called us stating that they had broke down. They decided to have it towed back to us for another inspection. Upon a secondary inspection, the electrical system test reported an issue with the alternator. This is not an uncommon occurrence as an alternator’s diodes can have intermittent issues. Unfortunately the customer did not want to accept the explanation and declined further diagnostics and repairs.

- Paul's Automotive - York Road
5

Fast repair, detailed information provided, prices lower than what the dealer quoted

5

Honest and capable

Thank you Richard. We appreciate your support.

- Paul's Automotive - York Road
1

Instead of saying they don’t service African Americans, they’ll say they don’t do oil changes or the services that are clearly indicated on the site. Not recommended at all, Racist environment

"This is extremely inaccurate. You walked-in at 4:35pm without an appointment when we close at 5:00pm. Our techs were already booked for the remainder of the day. Furthermore, you were informed that we do not install customer supplied parts yet you still brought your own parts. If you had made an appointment we would have been more than happy to change your oil using our products!"

- Paul's Automotive - York Road
5

Very happy I found Paul's Automotive on York Rd! Paul and his team were great to work with. They were able to diagnose an ABS module problem and provide updates by text and email while thoroughly inspecting my vehicle for any other issues. Paul was patient and explained the problem and repair options in terms that could be understood. Felt very comfortable speaking with him.

5

Paul's Automotive did a great job recently on my 2017 Chevy Tahoe. They sent a report identifying what items passed inspection and which items needed attention. The report included photos that really helped identify and understand the issues that needed to be addressed plus those issues that could be deferred. Paul's service is dependable and trustworthy. I would highly recommend Paul's Automotive for your vehicle service and repairs.

5

Paul's Automotive is excellent. They find and define problems better than another shop in the area that I have been to. And they back up their assessments with pictures and written details. Repairs are done quickly and thoroughly. I trust them completely with my vehicles.

Hi David, Thank you for the kind words. We appreciate the patronage. Paul

- Paul's Automotive - York Road
5

Knowledgeable, friendly, trustworthy and thorough.

5

Great service and communication.

Thank you! We appreciate your patronage. Paul

- Paul's Automotive - York Road
5

This is the second time I have had my car serviced. I am extremely pleased with the service and the price seemed very fair. Will definitely recommend to my friends.

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