Paul is a great guy who knows & delivers exceptional customer service! I brought in 2015 used subaru Outback for a pre-purchase inspection. Got a details report w/images. The vehicle failed 1st MD state inspection due to rusted rotors. I learned that the rusted rotors were never replaced even though it passed the 2nd state inspection!🤔 Hmm...I wonder how that happen??? Obviously, the dealer knows someone and never had it looked at for the 2nd inspection. Probably, just a phone call and a few bucks. Additionally, the new brakes were just slapped on w/o cleaning up the rust, which has damaged the brakes, and they need to be replaced too. There are a few other items to tend too, overall not too bad. I am looking forward to returning to have Paul's Automotive complete the work1👍
Thank you, Tina! We appreciate your trust in us. We're glad you had a positive experience with Paul and that you found value in our pre-purchase inspection. We look forward to addressing the remaining issues and providing you with top-notch service again in the future.
- Baltimore Location