This place is a scam. Left the shop with the vehicle after they said it was good and 1hr later the vehicle breaks down. Call to inform them the vehicle just brokedown after leaving their shop and they state oh they might have missed something. They misdiagnosed the vehicle after we repeatedly told them that was not the cause, and unfortunately I entrusted them and their knowledge that the vehicle was good for the road. They stated to have the vehicle brought back to them (still had to pay tow out of pocket). They charged my warranty then told us it was not covered by my warranty and charged us. They got paid by both us and the warranty company. After several days of trying to get in contact with them, I reach out to the warranty to find out that the car shop has been paid by both of us and yet the vehicle has not been repaired. I'm a nursing student, working full time, and I entrusted these people, and got taken advantage of. Please please please be careful and choose another location.
While constructive criticism is welcomed and encouraged, it is unacceptable to provide false accusations with little to no context and/or proof. On 02/27/23, this customer brought their vehicle in for an oil change and reported a "sluggish hesitation". The vehicle's Check Engine light was also on. As per the customer's statement, prior to starting any diagnostics we contacted their warranty provider who instructed us that all diagnostic costs had to first be approved by the customer. Per their warranty policy, if the repairs were covered the warranty provider would pay the diagnostic fees. This was clearly explained to the customer, and they agreed to proceed. As part of our normal diagnostics, we checked the health of the electrical system and tested the charging system. The vehicle's battery failed the electrical test. Check Engine light diagnostics reported an issue in the vehicle's fuel injection management system as well as a cylinder misfire (codes P0101 and P0304). Further diagnostics attributed both Check Engine issues to a bad PCV valve hose. The warranty provider was informed of the results of the diagnostics. Unfortunately, the warranty provider decided to not cover the diagnostic and repair costs of the battery and PCV valve hose because these are "wear and tear" items. This resulted in the customer being responsible for the repair and diagnostic fees. The customer paid the diagnostic fees and declined the repairs. We clearly expressed to the customer that it was not wise to drive their vehicle until the items had been repaired. Unfortunately, the customer went against our recommendations and drove their vehicle 60 miles away to Bethesda, MD. In the following days, the customer called us stating that they had broke down. They decided to have it towed back to us for another inspection. Upon a secondary inspection, the electrical system test reported an issue with the alternator. This is not an uncommon occurrence as an alternator’s diodes can have intermittent issues. Unfortunately the customer did not want to accept the explanation and declined further diagnostics and repairs.
- Paul's Automotive - York Road