Baltimore Location
Call Us Today:
(410) 825-2224
Mon - Fri: 8:00 AM - 5:00 PM
Paul's Automotive - York Road
Call Us Today:
(410) 527-0222
Mon - Fri: 8:00 AM - 5:00 PM

Baltimore & Cockeysville Auto Repair

3

I broke down near Paul's and was towed there for service. They determined the alternator to be the problem and reccomended several other repairs including all new rotors, brake pads, a new belt, rear axle seals, a coolant flush, and brake fluid flush. I checked their pricing against my Nissan dealer, and the alternator / belt replacement was fairly priced, so I had Paul's do the work. I was not interested in the flushes, so I declined. My only concern was the pricing for the brakes & rotors. It would have cost $1500 at Paul's and $450 at Nissan so I bought them my self at Advanced Auto for $250 and will install later this week. I did not think to ask Paul while I was there, but I suspect that he priced a higher end rotor / pad than what I need. Either way, the labor of $550 was too high for that work. The people there were friendly and they got me in and out quickly so I would go there again. Just don't be afraid to check the pricing.

4

I had a chance to spend some time with Paul at a business seminar and he seems genuinely focused on giving his customers the best experience possible. After browsing his website, you can tell he has made a significant investment in both equipment and the training necessary to provide the best service possible. He runs the type of shop I'd recommend friends to.

1

I went there couple of years ago to change the oil. Not where I usually go, but they were close and I needed to take care of it so I went there. They did the oil change, but did not reset something, so I got new warning lights on the panel after I left the shop, in addition, when it started to rain later in the day it turned out that my wipers are not working. When my husband looked at them he found that the screws on them where loosened, and if we didn't know what to look at we would definitely take the car back to the shop to fix them, I think this was what they where hoping for.

I wish this person had at least given us a call and a chance to resolve this issue. What she is talking about is the maintence reminder light that turns on every 5000-7500 miles to remind you of a needed oil change. Since the light was not on when it came in the technician probably didn't realize it had a maintence light system. There are a lot of cars that don't have them even among the same manufactures. We would have been happy to reset it. As for the wiper complaint. This is also a common problem for a lot of cars. As they get older the nuts at the wiper arm base loosen. We have people come in from time to time with this problem. We simply tighten them up and send them on their way at no charge. This person never gave us a chance. If she had I'm sure we would have made her happy.

- Paul's Automotive - York Road
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