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Baltimore County Auto Repair

5

Baltimore’s best!!! Paul’s is the cream of the crop Incredible service Professionals fix your car All at a reasonable cost It doesn’t get better than this.

Thank you, Martin, for the fantastic review! We're thrilled to hear that you had such a positive experience at Paul's. Our team takes pride in providing top-notch service at a fair price. We appreciate your kind words and look forward to serving you again in the future!

- Baltimore Location
5

Paul has helped us many times with reliable service and competitive prices. He's very good about communicating and about doing the work that's needed, but not trying to rip you off by doing extra work.

Thank you for the great review! We're glad Paul has provided excellent service with fair pricing. We pride ourselves on clear communication and only performing necessary work. We appreciate your continued trust in our team.

- Baltimore Location
5

Paul was very helpful in providing a second opinion for a transmission issue.

Thank you for taking the time to share your positive experience with us, Matthew! We're thrilled to hear that Paul was able to provide you with the second opinion you needed for your transmission issue. We pride ourselves on providing exceptional customer service and expert technical advice. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help!

- Baltimore Location
1

This company wrote up an estimate for my car which would entail me putting over $2000 plus in a used car. I took it to get a second opinion and they found nothing that Paul's said were issues. This company was going to rob me of thousands of dollars to perform work that was not needed or not perform work on my car and get paid. I WOULD NOT RECOMMEND A DISHONEST MECHANIC TO ANYONE!!

Dear Shanya, thank you for taking the time to provide your feedback. We're sorry to hear about your negative experience. We strive to provide accurate and transparent estimates to our customers. It's important to us that our customers feel confident in the services we offer. If you have any further concerns, please don't hesitate to reach out.

- Baltimore Location
3

Took the wife's car in for a brake issue (2018 Mazda 3). Resolved brake issue to my satisfaction and at a reasonable price. Other items were listed that seemed more expensive than expected so I elected to perform the work myself. Some examples: Spark plugs (Inline 4 cylinder) : $360.39 Replace mount and balance one tire (had a gash in the sidewall, which I paid the premium for because we are out of state and this is significant safety issue): $310.38 (tire retails for $140 and could be ordered on sale at the time for as low as $120) Air filter: $101.14 In cabin air filter: $134.94 Last two items are nitpicky; most mechanics overcharge for these items, but the first two seem to be priced excessively high. The manager also cited an oil leak, which I had not observed. He stated that the entire engine was covered with oil. Turns out the mechanic had provided a report from a different car and there was no oil leak. It's a big operation so mistakes like this are bound to happen, but it doesn't exactly inspire confidence.

Keith, thank you for your feedback. We appreciate your positive comments about the brake work. We understand your concern regarding the pricing of other services. We continuously review and adjust our pricing to stay competitive. We apologize for the confusion with the oil leak report, and we will use your feedback to improve our processes. Please don't hesitate to reach out if you have any additional questions or concerns.

- Baltimore Location
5

Took the wife's car in for a brake issue (2018 Mazda 3). Resolved brake issue to my satisfaction and at a reasonable price. Other items were listed that seemed more expensive than expected so I elected to perform the work myself. Some examples: Spark plugs (Inline 4 cylinder) : $360.39 Replace mount and balance one tire (had a gash in the sidewall, which I paid the premium for because we are out of state and this is significant safety issue): $310.38 (tire retails for $140 and could be ordered on sale at the time for as low as $120) Air filter: $101.14 In cabin air filter: $134.94 Last two items are nitpicky; most mechanics overcharge for these items, but the first two seem to be priced excessively high. The manager also cited an oil leak, which I had not observed. He stated that the entire engine was covered with oil. Turns out the mechanic had provided a report from a different car and there was no oil leak. It's a big operation so mistakes like this are bound to happen, but it doesn't exactly inspire confidence. Update: Had issues with the brakes again (rear calipers engaging constantly, wore through the pads and damaged the disks over ~4K miles). Took the car back to Paul's to see if he would make this right. He did, free of charge. Revising my rating to a five (from a three) because, while I think he overcharges for some parts, he stands by his work. Price is not my primary concern, I want the work done well and guaranteed if there are issues.

Keith, thank you for your feedback. We appreciate your positive comments about the brake work. We understand your concern regarding the pricing of other services. We continuously review and adjust our pricing to stay competitive. We apologize for the confusion with the oil leak report, and we will use your feedback to improve our processes. Please don't hesitate to reach out if you have any additional questions or concerns.

- Baltimore Location
5

Thanks Paul and team for the top notch service and great work! I had brake work completed and a purge valve installed. My car is running great and they had me back on the road in 24 hours. Thanks again!

Tim, your review just made our day! Thank you for taking the time to share your positive experience at our shop. We are thrilled to know that you are satisfied with the brake work and purge valve installation. It's our aim to provide top-notch service and get our customers back on the road as quickly as possible. We look forward to serving you again in the future!

- Baltimore Location
5

Very nice experience. Took my vehicle in at exactly the appointment time and was done in about 40 minutes. Will definitely be back again. They also appear to be very trustworthy which is a trait that I haven't experienced much especially when making a profit is involved.

Thank you for taking the time to share your experience, Kenneth! We're thrilled to hear that your visit was pleasant and exceeded your expectations. At our shop, we pride ourselves on providing trustworthy and efficient service. Your kind words mean a lot to us, and we look forward to serving you again in the future!

- Baltimore Location
5

Great shop! My transmission on my Nissan was acting up while I was on 695, so I pulled off right away and looked for the nearest shop. They took me in, even when they were busy, and got back to me right away. Unfortunately, I needed a new car, but they allowed me to leave my car overnight until I could get a tow truck. Super accommodating and nice! I highly recommend this place.

Thank you for the 5-star review, Raegan! We're glad we could help, even though the outcome wasn't what we hoped for. We're always here to assist, and we appreciate the recommendation.

- Baltimore Location
5

Took truck in for check engine light and entertainment console issues. Feared major electrical work. Paul and his team quickly diagnosed the engine issue and the separate radio issues, worked with our extended warranty company over the coverages, and completed the work quickly. Truck runs better than it has in a year!!! Thanks Paul’s Automotive!!!

Thank you for taking the time to leave us such a glowing review, Mike! We're thrilled to hear that you had a positive experience with us and that we were able to address your concerns quickly and efficiently. It's always our goal to provide top-notch service and get our customers back on the road in no time. We appreciate your kind words and look forward to serving you again in the future!

- Baltimore Location
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