Baltimore Auto Repair

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(410) 825-2224
5

I've been a long term customer of Paul's Automotive. I very much appreciate the time Paul puts into explaining the different repairs that need fixed. My car (which is 15 years old now) always receives excellent service from them. They know how much I love this car and want to keep it on the road, but by the same token, they give me appropriate advice about the long term so that I can weigh my decision and consider repair costs, what I'll get out of the repair, what the expectations are for my car's performance, etc. It feels like they support me in making the best decision for me.

5

With a really far daily commute that started a year ago, I bought a new car and sidelined the car I’ve used since I first started driving. This car sits a lot, but is in fairly good condition overall and I want to keep it running. When I moved the car to another parking spot one night, the power steering seized up and I noticed power steering fluid all over the road. I was also having some startup issues. I searched around for a new mechanic, as I have had many bad mechanics in Baltimore over the past 7 years living here, and I came across Paul’s Automotive. After talking to Paul for the first time, I could tell he was laid back, detail-oriented, patient, and would probably do good work on the car. I had the car towed to his shop and he called me every step of the way, sent me pictures of the issues, and made sure to explain every issue in depth and give me some time to think about the repair costs. He also made a point to come out and look under the hood with me after the repairs to show me where the fixed parts were located. He also called to follow-up on how the car was doing. I spent more money than I wanted to going in, but the repairs made sense in the context of the car's symptoms and were definitely done carefully and thoughtfully as the car is running much better now. I will definitely go back to Paul the next time my car needs some work and I also recommended him to some of my friends who have had trouble finding a good mechanic in Baltimore.

Thank you David for the kind words! We really appreciate it and hope to see you in the future but under better circumstances.

- Paul's Automotive - Baltimore
5

I had my 2010 GNC Acadia towed from Ruxton Automotive to Paul’s Automotive after being given a diagnosis that required a new engin (rebuilt) for $7,500 “more or less”. Paul’s Automotive provided a detailed diagnosis—-it needed a new timing chain (expensive), but I was able to save $3,000. Paul listens, his customer service and attention to detail is amazing. If you want a mechanic for life, Paul’s is it.

5

Paul is very organized and very thorough in his work. He's very professional and explains the problems and solutions so that I can make an informed decision. Work done in a timely manner.

Thank you for your kind words! We are always trying to do the best for our customers/friends.

- Paul's Automotive - Baltimore
5

Great experience. Came to Paul with some possibly very complicated issues on a fairly modified work truck. Thorough and logical troubleshooting process and great communication the whole way. Very detailed and totally transparent estimate and diagnosis process, lots of pictures and documentation to show you how they work through it and all the steps involved with getting you back on the road and working again. A crucial factor for small business, excellent service and invaluable info on things to keep an eye on, for avoiding future issues and solving bigger problems before they start A++

5

Paul's Automotive is hands down best mechanic in Baltimore! Paul goes above and beyond to explain needed repairs and to help determine which repairs can "wait" if finances are an issue. He is so honest and always gets work done in a timely fashion. I recommend him to all my friends and family.

5

Paul and his staff are friendly courteous and always a pleasure to deal with. All work is done timely and correctly. They take an interest in your car.

5

Service was very fast. The final cost was $100 BELOW the original verbal estimate! A reliable mechanic's is a valuable resource.

5

Cheerful, honest, friendly, courteous & kind. Maybe most impt'ant is that Paul & Co take their very patient time to explain what needs to be done, what was done &/or what still needs to be done. And WHY. w/o that why, it' s all pretty worthless, especially to mechanical dullards like me.

Thank you Arthur. My staff and myself try to do the best we can to not only help but to educate people on their vehicles. We take great pride in trying to do the job right so it lasts and everyone is happy.

- Paul's Automotive - Baltimore
5

Very friendly, knowledgeable, exceeds expatations.

Thank you for your kind words and patronage. Paul

- Paul's Automotive - Baltimore
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