I think that you are efficient, thorough, computer savvy but VERY expensive! I will continue to use you, but you may be more then the dealership!
I appreciate the other compliments because we try very hard to be the best. This is the second time you have said we are expensive and I have reviewed your 4 invoices since you have come here and all are within line price wise. Your car takes a expensive synthetic oil (0W20) and the car holds a larger quantity of oil as well then the average car. We have been following the manufacturers maintenance schedule as outlined in their manual. You are told ahead of time what is called for and the price and I try my best to explain everything clearly. You tell me you understand than say something like this later. I really can't help what the car requires maintenance wise. I do the best I can with pricing but sometimes the manufactures requirements makes it difficult to be inexpensive. I highly doubt we are more expensive than the dealer. I appreciate you taking the time to write this and giving me a chance to explain again as well. Paul
- Paul's Automotive - Baltimore